Shipping & Return Policy

SHIPPING POLICY

At TheCozyFit, we understand the importance of timely delivery and a smooth shopping experience. We strive to dispatch all orders as quickly and efficiently as possible.

      • Orders are usually processed and dispatched within 2–5 business days.

      • Delivery timelines may vary depending on your location and courier service availability.

      • Once an order is placed, the shipping address cannot be modified.

      • We currently ship across Pan India.

    For order tracking or any assistance related to your order, feel free to contact our support team:

        • WhatsApp/Call: +91 9665035363

        • Location: M-SPARK Ventures, sr.no-904/1, pl.No-44, Chetnanagar, Mumbao-Agra Highway, Nashik- 422009

        • Support Hours: Monday–Saturday | 11:00 AM – 7:00 PM

      Note: Delivery delays may occasionally occur due to unforeseen circumstances such as weather conditions, public holidays, strikes, logistics disruptions, or other external factors beyond our control.

      CANCELLATION POLICY

      Orders once placed cannot be cancelled after processing or dispatch.

      If you wish to request a cancellation immediately after placing the order, please contact our support team as soon as possible. Cancellation requests are subject to approval depending on the order status.

      EXCHANGE POLICY

      We want you to love your purchase from TheCozyFit. If you receive a size mismatch or face an issue with your order, we are happy to assist with an exchange.

      Exchange Eligibility

      Exchanges are accepted only if:

          • The item is unused, unwashed, and undamaged

          • Original tags, packaging, and seals are intact

          • The exchange request is raised within 7 days of delivery

        Exchange Process

            • Exchange requests may take 7–15 working days to complete.

            • Exchange is allowed only once per order.

            • Reverse pickup facility depends on service availability in your area.

            • Courier/shipping charges for exchanges may need to be borne by the customer.

          Non-Exchangeable Products

          The following items are not eligible for exchange:

              • Products purchased during sale or promotional offers

              • Combo products

              • Customized/personalized items

              • Innerwear or hygiene-sensitive products (if applicable)

            Damaged / Incorrect Product

            If you receive a damaged, defective, or incorrect product:

                • Contact us within 48 hours of delivery

                • Share clear photos/videos of the product along with the unboxing video

              Contact Details:

                  • WhatsApp/Call: +91 9665035363

                REFUND POLICY

                At present, TheCozyFit does not offer cash refunds.

                In eligible cases approved by our support team, we may issue:

                    • Store credit

                    • Coupon code

                    • Replacement product

                  Store credits, if issued, may remain valid for a limited duration as communicated by our support team.

                  Important Notes

                      • Return/exchange shipping charges may apply.

                      • An unboxing video is mandatory for claims regarding damaged, missing, or incorrect items.

                      • TheCozyFit reserves the right to approve or reject any return, exchange, or refund request after verification.

                    CONTACT US

                    For any support regarding orders, exchanges, shipping, or returns:

                        • Phone: +91 9665035363

                        • Address: M-SPARK Ventures, sr.no-904/1, pl.No-44, Chetnanagar, Mumbao-Agra Highway, Nashik- 422009
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